Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Once your TV has restarted, try using the app again. Software updates are released to provide bug and security fixes for your device.
Why is my Samsung TV not playing apps?
Samsung TV Apps Not Working – Troubleshoot and Diagnosis One solution is to power reset the device and restart your home network. Another solution is to clear the app cache and update your software. If apps are having issues, you can try a few different methods to fix the problem and get your apps working again.
How do I refresh my Samsung Smart TV?
Open Settings, and then select General. Select Reset, enter your PIN (0000 is the default), and then select Reset. To complete the reset, select OK. Your TV will restart automatically.