You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. Or disconnect the monitor from your docking station and power off and on to reset.
How do you reset a Dell WD15 dock?
To re-set to the default factory settings, first power off the docking station, press the re-set button for more than 2 seconds, and then power on the docking station. Restores all parameters to factory defaults.
How do I reset my Dell Thunderbolt docking station?
Unplug the dock from power and from the computer. Hold the power button on the dock down for 45 seconds. Plug everything back in.
How do you reset a Dell WD15 dock?
To re-set to the default factory settings, first power off the docking station, press the re-set button for more than 2 seconds, and then power on the docking station. Restores all parameters to factory defaults.
Why will my Dell docking station not work?
Verify if the device is detected in Windows Device Manager and that the correct device drivers are installed. Ensure that the docking station is connected securely to the notebook laptop. Try to disconnect and reconnect the docking station to the laptop. Check the USB ports.
Where is the service tag on WD15 dock?
Dell technical support can identify such products using the Dell order number. On Dell docking stations, the Service Tag or Express Service Code label is located on the bottom panel of the docking station.
Does Dell have a reset button?
Resolution. A paper clip can be used to reset the computer by inserting the pointed end into the reset hole underneath the laptop. Note: Pressing the Reset Button effects: Resetting the computer causes unsaved data to be lost.
Why is my Thunderbolt docking station not working?
If your computer is not detecting your Thunderbolt™ 3 device, try the following: Update the Thunderbolt software on your Thunderbolt 3 host device. Update the Thunderbolt controller NVM firmware on your Thunderbolt 3 host device. Update the Thunderbolt controller drivers.
How do I power cycle my docking station?
Unplug AC power from the Docking Station. Drain any remaining power to the Docking Station by holding the power button for 30 seconds. Plug AC power into the Docking Station.
How do I find my WD15 firmware version?
Open an elevated Command Prompt or PowerShell window. Run the following command: (Where [firmware.exe] is the location and name of the downloaded firmware update.) A message pops up with the installed firmware. The message lists the firmware: (The example below is for a WD15 wired dock.)
How many monitors can WD15 support?
The dock can support either one 4K monitor or two full-HD monitors.
How do I update my Dell docking station firmware?
Standalone Dock Firmware Update utility Connect the dock to the system and start the tool in administrative mode. Wait for all the information to be entered in the various Graphical User Interface (GUI) panes. Update and Exit buttons are displayed in the bottom-right corner. Click the Update button.
How do you power cycle a docking station?
Unplug AC power from the Docking Station. Drain any remaining power to the Docking Station by holding the power button for 30 seconds. Plug AC power into the Docking Station.
How do I get my Dell laptop to recognize my docking station?
Symptom 2: Dell Docking Station USB Not Working Make sure that the latest BIOS and drivers for the laptop and docking station are installed on your laptop. Make sure you have enabled BIOS. Confirm that the device is detected in the Windows Device Manager and the correct device driver is installed.
How do I find my WD15 firmware version?
Open an elevated Command Prompt or PowerShell window. Run the following command: (Where [firmware.exe] is the location and name of the downloaded firmware update.) A message pops up with the installed firmware. The message lists the firmware: (The example below is for a WD15 wired dock.)
How do I restore my Dell server to factory settings?
While the blue Dell logo is visible, press the < F2 > key to enter the System Setup. Click on the button “Default” in the low-end corner. A popup will ask the confirmation of action, press “Yes”. The BIOS settings are now reset.
How do you reset a Dell WD15 dock?
To re-set to the default factory settings, first power off the docking station, press the re-set button for more than 2 seconds, and then power on the docking station. Restores all parameters to factory defaults.
How do I wake up my Dell docking station?
System does wake from sleep when connected with a USB Type-C cable to the WD15 with an open notebook lid. Some times pressing the dock power button or using an attached keyboard/mouse will wake the system once docked.
Why won’t my laptop recognize my docking station?
Make sure that the docking station power cord is securely connected to the power source (power adapter strip or wall outlet) and that the power cord adapter is securely connected to the docking station. If your docking station has a cable to the computer, make sure that the connection is secure.
How do I find the docking station in Device Manager?
In the device manager, the docking station must show up under USB devices unless it needs a driver.
Is Dell WD15 a thunderbolt?
The Dell Docking Station WD15 only works with DisplayPort over USB-C or Thunderbolt 3 protocols and is not compatible with all USB-C ports. Ensure that the USB-C port on your computer supports either DisplayPort over USB-C or Thunderbolt 3 protocol.
What is the difference between service tag and serial number?
The definition of a service tag with for instance HP is the sticker that contains the model number and serial number – not the unique identifier itself, which is the serial number.
